c £85k per annum  |  Northampton, UK
 
To lead the performance and development of the Customer Operations division of Barclaycard Business Chief Operations Office and to work as part of the senior leadership for Barclaycard Business.

 
 
The job holder will be responsible for:

9 Direct Reports
 
Team Size 274 FTE
 
Operating Budget £17m
 
UK Acquiring
 
International Acquiring (Multi Currency Unit)
 
Retail Tech

 
Design, deliver and drive the strategy for Barclaycard Business Customer Operations, aligning to the Barclaycard Business 揘ew Horizons?strategy.
 
Build, lead and deliver exceptional performance through powerful leadership of Customer Operations, including the International Operations Development Team.
 
Deliver the Customer Operations KPIs and delivery commitments as defined in the Customer Operations Short Term Plan (STP) and Operating Plan.
 
Deliver best in class colleague engagement
 
Deliver the end-2-end Operational & Customer fulfilment, service (OLAs) and execution excellence (including Audit, Sarbanes Oxley and governance performance).
 

Main Accountabilities

Developing high performance
 
Ensuring effective resource management
 
Coach all direct reports
 
Be a role model
 
Understand Brand awareness
 
Lead International Operations
 
Identify KPI's
 
Cost management and Governance
 
Risk Management

Qualifications
 
Proven record with senior leadership
 
Excellent collaborative and commercial skills
 
Outstanding 3rd party management
 
Indepth Card knowledge both issuing and acquiring
 
MBA or equivalent professional qualification